top of page

Shipping & Delivery Policy

Effective Date: [Insert Date]
Company: Cyber Rock LLC
Website: www.cyberrock.biz

At Cyber Rock LLC, we are committed to delivering our products and services in a timely, secure, and customer-focused manner. Because our primary offerings include cybersecurity services, consulting, and digital deliverables, we prioritize electronic delivery methods whenever possible. This Shipping & Delivery Policy explains how we provide deliverables and services, as well as options available to our customers.

1. Primary Method of Delivery

We prioritize electronic delivery methods to ensure efficiency, security, and convenience:

  • Email (encrypted where applicable)

  • Secure file sharing platforms (Dropbox, OneDrive, Google Drive, etc.)

  • Website file share portals

  • Other mutually agreed secure electronic channels

Most reports, artifacts, and deliverables will be provided digitally. Customers will be notified via email or agreed-upon communication channel when deliverables are sent.

2. Service Meetings & Consultations

  • Electronic Meetings (Default): Virtual meetings (Zoom, Microsoft Teams, or equivalent) are the standard and preferred method.

  • In-Person Meetings (Optional): If a customer requires in-person meetings or on-site service, this can be arranged. Additional travel costs, mileage, lodging (if required), and associated travel time will be billed to the customer.

3. Physical Deliveries (If Required)

Although rare, if a customer specifically requests physical shipment of documents or media (e.g., USB drives, hard copies, DVDs):

  • Shipping will be arranged through recognized carriers (USPS, UPS, FedEx, or equivalent).

  • Standard shipping rates apply, billed to the customer.

  • Expedited or international shipping will be available upon request, with associated costs billed accordingly.

  • We only ship within the United States unless explicitly agreed upon.

4. Delivery Timeframes

  • Electronic Deliverables: Delivered within the agreed project timeline. Electronic delivery is typically same-day once finalized.

  • Physical Deliverables: Standard U.S. shipping times apply. Tracking information will be provided when available.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact information and delivery preferences.

  • Ensuring their email systems or file-sharing tools can accept files securely.

  • Notifying us promptly of any delivery issues.

6. Compliance With Laws

This policy is designed to comply with:

  • U.S. Federal Trade Commission (FTC) requirements for delivery of goods and services.

  • Applicable Colorado state business regulations.

  • Reasonable commercial practices for secure and timely delivery of professional services.

7. Contact Information

For questions about shipping, delivery, or special requests, please contact:

Cyber Rock LLC
Email: cybergary3@icloud.com
Phone: 719-663-2111
Website: www.cyberrock.biz

bottom of page